Frequently Ask Questions

Your minimum shift length is 1 hour. To ensure a better standard of care, your client is also required to book you for a minimum of 1 hour.

You decide what your hourly rate is. As a Health care assistant (HCA) you will receive 90% of what the customer pays. Typically a HCA working 40 hours a week, can earn circa £20,000 - £24,000 

No, you do not need to be self-employed before you start your first job, however you will need to register as self-employed by the end of the tax year in April. Further information can be found here www.gov.uk/working-for-yourself

Once you become a healthcare assistant, you will need to create an account on the Reva Care website. Payment will be made directly into your bank account within 7 days after the invoice gets approved by the client. Please note that it is very important for you to check in and out of each booking in your schedule by logging in to your Reva care account. If you do have any further questions regarding payments then please email us at carers@revacare.co.uk.

To start working, you have to complete your online profile. Once your DBS application is complete, you have taken the required training, and your background check is done, jobs will come to you through the Reva Care online portal.

That will depend on when your DBS is issued. Moreover, your availability, the type of care you are able to provide and where you live also plays a role. However, it is crucial that you keep your rota schedule up to date at all times. 

For any queries, questions and support, please email us at carers@revacare.co.uk and we will respond to your enquiry within 24 hours.

The care work will be shown to you on your carer app. You will also be sent an email for each job that has been offered to you. You have full control of the jobs you accept, so we will only ever add in bookings that you have agreed and accepted.

You should always ensure that you check exactly where your customer lives before leaving, as it is most important that you are not late for any booking to ensure that you arrive in plenty of time to start your shift. We understand that sometimes things happen which are beyond your control. In these instances, if you are going to be late, please contact the customer or family member directly. 

If you cannot make the call due to other issues, Please inform Reva care so that they can arrange a replacement HCA for the customer.

If you are going away on holiday or you are looking to take some time off, you will be required to update your rota for the same well in advance. You should also inform both your customers and the Reva Care office team with as much notice as possible.

Reva Care office team will need to be notified on any away/off days. Once that has been done, Reva care team will get in touch with your customers and provide them with any replacement HCA if required.

Considering you are allowed to choose who you work with and who you don’t, we give you complete autonomy to choose not to go back to a client. However, if you are booked for a certain period of time and you don’t want to continue, the support team at Reva Care will need to know about your limitations and issues, so a consensus could be reached and both you and the care seeker can be helped.

Yes, an enhanced DBS is required. Re-checks should be carried out every 2 years.

As you are self-employed and independent HCA we require that you have public liability insurance. Here is a list of some providers, or if you wish to find your own provider yourself, please help yourself:

Reva Care acts as an introducer for care seekers to find compassionate carers, direct via an online platform. The platform helps the care seeker to identify carers in your area who you think may be a good match for your care needs. Once you have registered you are free to find a match and communicate directly with the carer.

If you or a loved one has a need for care, you can request a care and support needs assessment from your local health authority’s Adult Social Services department.

Enter your postcode for us to identify high quality care professionals in your local area based on your needs, location and preferences. At Reva Care, you can also post a job alongside your search to reach your carers better.

Currently we only serve particular areas of the UK. However, this will quickly change and we will soon welcome you back to check if we are currently serving your area.

Reva Care is an introductory service matching care seekers with experienced and compassionate carers in their local community. As we are not a care agency, we do not direct or manage care.

Reva Care supports a minimum of one hour visits.

The choice is yours, as we supply the nearest available carers to your home postcode. You can speak to them to be absolutely sure. However, should you require any assistance, we would be delighted to help and recommend.

Yes, If you need a carer for different times of the day or week, you may need to find additional carers who are able to work at different times. Consequently, you may have a carer who is taking leave and you can arrange a short term contract with another carer to cover this period.

We recommend that all carers take out personal liability insurance, however this is not statutory. If the client requires the carer to have personal liability insurance we will ensure that the carer has a policy prior to delivering care.

Reva Care operates a secure online payment gateway facility that holds the payment in a secure third party account. Payment is provided to the carer after they have delivered the agreed care with you. Payment is required before any contract commences and is via credit/debit card only. For ongoing contracts, payment is taken in advance every Monday and is held in the secure account.

The carer will be paid the rate on their profile less 10% (inc VAT) commission on an ongoing basis for the duration of the contract and any further contract with the carer. 

No, there is no minimum, you can book a care professional for a one- off job for a few hours or days or alternatively arrange an ongoing contract. An ongoing contract can be cancelled with a two weeks’ notice. If cancelling a single care visit, please give the carer a minimum of 24 hours’ notice.

No, this is not possible and is in breach of our terms and conditions. All payments go via our contracted secure payment gateway provider. Payment from clients are held securely until care has been provided and released to the carer after the care has been delivered. The payment system used is secure and accessible from anywhere for a family member or relative to pay. If you do pay for care outside of the contract, we will be forced to suspend any further care and the carer will be suspended from the Reva Care platform

We recommend that you contact support at Reva Care as soon as possible. We will try and resolve any problem you may have. We pride ourselves in our compassionate carers who provide a first-class service and we take any allegations of incompetence, punctuality, dishonesty, poor communication and poor care very seriously and will take the necessary action required. As a client, you have to decide whether the carer has breached the contract and if you would like us to examine the dispute, we will require necessary evidence from you in order to take the necessary action with the carer. 

All carers, nurses, and care professionals have to upload photo identification (in the form of a driving license), DBS certificates and training qualifications. We then carry out interviews to establish whether the care professional is suitable for the Reva Care platform. We assess each and every carer covering a number of skills:- Communication, Compassion, Honesty, Punctuality and overall Presentation. We receive numerous requests for carers to join the Reva Care platform, however we try and employ only the best and as a result there is considerable numbers of applications that we don’t accept.

No, Reva Care doesn’t have to be registered with the Care Quality Commission (CQC) as we are just an introductory agency, do not deliver care to clients directly. Likewise, the carers that are registered on the Reva Care platform are self-employed and they do not need to be registered with CQC.

Yes, you may cancel or amend a contract at any time. If you are looking for a defined time period of less than a month, you are committed to paying that amount unless exceptional circumstances have occurred. You can amend your contract, but you will need to advise the carer in that case. We will look at each request on a case by case basis. Please note that you are abiding a contract with the care professionals, and if there is no reasonable reason given for the premature ending of this contract, you would be in breach of the contract and the carer shall be entitled to full payment. All cancellations must be submitted by email to enquiries@revacare.co.uk

If there is reason to believe the carer has not fulfilled their duties or there are any other concerns, you can dispute. Reva Care will look at each dispute on a case by case basis and try to resolve the matter fairly. A carer also has the ability to dispute a contract in case they believe they have reason to. For any further assistance, please email us at support@revacare.co.uk

It is advised to book in advance where possible to ensure you are able to find an available care professional in your area. However, it may be possible to book last minute. We advise you to still give yourself a few hours to find the perfect match

We advise all carers to communicate directly with their clients in advance if they are planning on taking any holiday, or as soon as possible if they are feeling unwell or there is any other reason why they may have to cancel a visit. It is a policy within Reva Care for the carers to communicate amongst each other and make someone in charge of their shift under unforeseen circumstances.

Yes, any type of worker, regardless of contract type, need to take appropriate breaks. It is up to you and your carers to decide what break schedule will work best, and how they can be taken and how it works for you or your loved one.

Unless you have negotiated otherwise directly with your Reva Carer, bank holiday rates will be processed at our recommended multiplier of 1.5 x the usual rates. These will be automatically calculated on your in app portal.

There are no hidden or upfront fees or charges. You can register for free with no obligation to purchase.

We only accept all credit and debit cards. Unfortunately, we are not able to accept payments by direct debit, PayPal, cheque, cash or bank transfer.

Yes, we do accept direct payments, however those payments would need to be made by credit or debit card. 

As you contract directly with the self- employed carers, it is up to you and them to decide whether travel expenses will be charge or not.

As part of our application and vetting process, we collect two references for every carer. However under Data Protection, we are unable to share these with you. 

Privacy is extremely important to us. We take all necessary steps to abide by the laws of The Data Protection Act 1998, keeping your information safe and secure.

We are available by phone on Monday to Friday 9am -6pm Alternatively, you can e-mail us:- enquiries@revacare.co.uk.

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