Privacy Policy

This Privacy Policy explains how information about you is collected, used, and disclosed by Anytime Doc, .. and its affiliated medical practices and providers (“REVA CARE Ltd”, “we”, “us” or “our”). This Privacy Policy applies to information we collect when you use our website (“Website”), mobile application (“App”), communicate with us using the Website, App, or other online products and services offered by us (collectively, the “Services”), or when you otherwise interact with us. This Privacy Policy is incorporated into and made a part of the patient portal, website and related mobile application terms of service. Please review these terms of service because it governs your use of the Website Services and limits our liability to you. By using our Services, you agree that we may treat your information in the ways we describe in this Privacy Policy. If you do not agree with any term of this Privacy Policy or the Terms of Service, you may not use our Services. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an electronic notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

COLLECTION OF INFORMATION

Information You Provide to Us. We collect the information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the Services, fill out a form, request customer support, or otherwise communicate with us. The types of information we may collect from you may include the following:

• Personal Information: Your first name or first initial and last name in combination with any one or more of the following elements, when either the name or the data elements are not encrypted or redacted: o Your driver’s license or DBS certificate, passport number, military identification number, or other similar number issued on a government document used to verify identity.
  • Your driver’s license or DBS certificate, passport number, military identification number, or other similar number issued on a government document used to verify identity.
  • Any information regarding your medical history, mental or physical condition, or medical treatment or diagnosis by a healthcare professional.
  • Your health insurance policy number or subscriber identification number and any unique identifier used by a health insurer to identify you. or
  • Your username or e-mail address, in combination with a password or security question and answer that would permit access to an online account.
  • Biometric data; meaning data generated by automatic measurements of your biological characteristics, such as fingerprints, voice print, eye retina or iris, or other unique biological characteristics that are used by REVA CARE Ltd or affiliated licensees to uniquely authenticate your identity when you access a system or account.
  • Postal address and geolocation data.
  • Professional or employment-related information and education information, that is not publicly available personally identifiable information.
  • Account passwords or personal identification numbers or other access codes and any other information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household.
  • Inferences drawn from any of the information identified in this Section to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities, or aptitudes.

  NOTE: “Personal Information” does not include information about an individual that has been made publicly available by a federal, state, or local government entity. “Personal Information” does not include information that is encrypted, secured, or modified by any other method or technology that removes elements that personally identify an individual or that otherwise renders the information unusable. “Publicly Available” does not mean biometric information collected by a business about a consumer without the consumer’s knowledge. Information is not “publicly available” if that data is used for a purpose that is not compatible with the purpose for which the data is maintained and made available in the government records or for which it is publicly maintained.

• Device-Specific Information: Information about your device and your device’s operating system and browser information, including transaction information related to our Services, account contact information, device identification, product download identification, information about the way you use the Services (including administrative and user account contact information), device event information (such as errors, system activity, hardware settings, and the date or time of your request).
• Transaction Information: We may collect and store limited payment information from you, such as a financial account number or credit or debit card number in combination with, or if circumstances exist wherein such a number could be used without additional identifying information, any required security code, access code, or password that is necessary to permit access to your financial account; however, we do not collect or store full payment card numbers and all transactions are processed by our third-party payment processor.
• Information About Others: This may include information such as your emergency contacts, caregivers, or any dependents under your care.
• Social Media Information: Information you make available to us on social media platforms (such as by clicking on a social media icon listed on our Website, App, or Services), including your account ID, username, or other information included in your posts.
• Information you make available to us on social media platforms (such as by clicking on a social media icon listed on our Website, App, or Services), including your account ID, username, or other information included in your posts.
• Tracking Between Parties, App, or Website: When you visit or use our App, Website, or Services, we and our partners may collect information about your online activities over time and across different sites to provide you Services. Our partners may place or recognise a unique cookie or other tracking technology on your browser (including the use of pixel tags). Where required by applicable law, we will rely on your consent prior to processing personal or private information from your device or computer for the purpose of tracking your interactions across the Website or App or between parties. Other Information You Choose to Provide: We collect the information you provide when you participate in a survey, promotion, or interactive area of the Services (such as our messaging features) or when you request technical, compliance, or customer support. Information We Collect When You Use the Services.

When you access or use our Services, we automatically collect information about you, including:

• Usage Information: We collect information about your activity on the Services. For example, we may collect information about:
  • how you interact with the Services, such as any content you view and
  • how you communicate with other users, where applicable while using the Services.
• Mobile Device Information: We collect information about the mobile device you use to access or use the Services, including the hardware model, operating system and version, unique device identifiers, mobile network information, and information about your use of our App. With your consent, we may also access and collect information from certain native applications on your device (such as your device’s camera, photo album, and phonebook applications) to facilitate your use of certain features of the Website. For more information about how you can control the collection of location information and/or our access to other applications on your device, please see “Your Choices” below.
• Log Information: We may collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
• Information Collected by Cookies and other Tracking Technologies: We and our service providers may use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, collect and report information on how you use our website, and see which areas and features of our Services are popular and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. You may disable cookies at any time. If you disable cookies, disable your Web browser's ability to accept cookies, and/or disable cookies in the settings of your mobile device, you may be able to browse our Website and App but may not be able to successfully use our Services or may have a less personal web experience.

Information We Collect from Other Sources

We may obtain information from other sources and use it as contemplated herein, including to provide the Services to and otherwise communicate with you. We may also collect information about you when you post content to our pages or feeds on third-party social media sites, or if you use credentials (e.g., username and password) from a third-party site to create or log into your REVA CARE Ltd account.

USE OF INFORMATION

We may use information about you for various purposes, including to:

• provide, maintain and improve our Services.
• provide and deliver the products and services you request, and send you related information.
• send you technical notices, updates, security alerts, and support and administrative messages.
• respond to your comments, questions, and requests and provide customer service.
• communicate with you and, through our advertising partners, potential clients and users about products, services, offers, promotions, rewards, and events offered by REVA CARE Ltd and others, and provide information we think will be of interest to you and such potential clients or users.
• monitor and analyse trends, usage, and activities in connection with our Services.
• conduct research and measurement activities.
• detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of REVA CARE Ltd and others.
• carry out legal responsibilities, such as those required to comply with legal or regulatory requirements; respond to law enforcement agencies, courts, or other government authorities; or to protect the rights, safety, and property of REVA CARE Ltd and its affiliated medical practices and providers, you, or others and
• carry out any other purpose for which the information was collected. REVA CARE Ltd is based in the United Kingdom and the information we collect is governed by UK law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the UK and other countries, where you may not have the same rights as you do under local law. Where this is the case, we will take appropriate measures to protect information about you in accordance with this Privacy Policy.

SHARING OF INFORMATION

We may share information about you as follows or as otherwise described in this Privacy Policy:

• with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• in response to a request for information if we believe disclosure is in accordance with or required by, any applicable law, regulation, or legal process.
• when you participate in the interactive areas of the Services or interact with us on third party social media sites, certain information that you provide may be displayed publicly, such as your name, photos, and other information you choose to provide.
• with individuals involved in your care, such as parents, guardians, emergency contacts, and other caregivers who you designate to receive access to your account.
• if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of REVA CARE Ltd, its affiliated medical practices and providers, or others.
• in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.
• between and among REVA CARE Ltd and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
• with your consent or at your direction. We may also sell or share aggregated or de-identified information, which cannot reasonably be used to identify you.

Community and Other Public Forums

REVA CARE Ltd and its affiliated providers and practices may provide community areas, such as chat rooms, online discussion boards, and other public forums on the Services where users can share with one another information about their similar interests. REVA CARE Ltd and its affiliated medical practices and providers cannot guarantee that the information discussed in these community areas, group forums, chat rooms, or online discussion boards will remain private as REVA CARE Ltd and its affiliated medical practices and providers cannot control or predict disclosure of your information by others outside of the Website or App. You should think carefully before posting any Personal Information, or any other information that you intend to keep private.

LINKS TO THIRD PARTY SITES

Our Services may contain links to other websites. Other websites may also reference or link to our Services. These other websites are not controlled by REVA CARE Ltd or its affiliated medical practices or providers. We encourage our users to be aware when they leave our Services to read the privacy policies of each and every website that collects personally identifiable information. We do not endorse, screen, or approve, and are not responsible for the privacy practices or content of such other websites or mobile applications. Visiting these other websites is at your own risk.

CHILDREN’S INFORMATION

Our Website, App, and Services are intended for users both under and above the age of eighteen (18). Consequently, all provisions within this Privacy Policy are applicable to the parent or guardian of a person who is recognised as a minor in their state of residence, including any and all references to “consumer”, “patient”, “user”, “you”, “your”, or “yours”. The parent or guardian of a user that is a minor is required to be a party to this Privacy Policy and shall be responsible for acknowledging and accepting the information in this Privacy Policy on the minor’s behalf. Upon reaching the age of majority in your state of residence, you will promptly acknowledge and accept the information provided in this Privacy Policy.

PERSONAL INFORMATION SECURITY AND STORAGE

REVA CARE Ltd and its affiliated medical practices and providers take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorised access, disclosure, alteration, modification, and destruction. Safeguards Provided We implement and maintain reasonable organisational, technical, administrative, and security measures designed to safeguard the information we process within our organisation against unauthorised access and disclosure, destruction, loss, alteration, modification, or misuse. These measures are aimed at providing ongoing integrity and confidentiality for your personal information. We evaluate and update these measures on an ongoing basis. Your information is only accessible to personnel who need access to the information to perform their duties. However, while we take precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf. Information Retention We retain your personal information for as long as we have a relationship with you, subject to applicable law and regulation. When deciding how long to keep your personal information, we consider our legal and regulatory obligations and internal personal information management policies. For example, we retain records to investigate or defend against potential legal claims or where required by law. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law. YOUR CHOICES

Account Information

You may update, correct or delete information about you at any time, or ask any questions regarding your data by logging into your online account, emailing us at info@revacare.co.uk, or contacting us at 44-115-855-7596. If you wish to delete or deactivate your account, please email us at compliance@revacare.co.uk but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time. If you make a request that is manifestly unfounded or excessive, .including, but not limited to, because of the repetitive character, REVA CARE Ltd and/or its affiliated medical practices and providers may charge a fee reasonably related to the administrative costs of providing the information or communication or taking the action requested, or may refuse to act on the request and notify you of the reason for refusing the request.

Native Applications on Mobile Device

Some features of our App may require access to certain native applications on your mobile device, such as the camera and photo storage applications (e.g., to take and upload photos) and the phonebook application (e.g., to send invitations to try the Services, or to chat with your contacts via the Services). If you decide to use these features, we will ask you for your consent prior to accessing the applications and collecting information. Note that you can revoke your consent at any time by changing the settings on your device.

Push Notifications

We may send promotional and non-promotional push notifications or alerts to your mobile device with your consent. You can deactivate these messages at any time by changing the notification settings on your device or within our App. Should you opt-out of receiving push notifications related to your health information it may prevent you from receiving health care services.

Opt-Out

You may opt-out of having information used for purposes not directly related to Services by emailing a clear notice to info@revacare.co.uk. You will not be discriminated against for opting out. By clicking “I ACCEPT”, you affirmatively consent to receive REVA CARE Ltd’s and its affiliates’ promotional and marketing material. Should you opt-out of having information used for purposes directly related to the provision of health services, it may prevent you from receiving such health care services. Notice Concerning Do Not Track Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our website for third party purposes, and that is why we provide the opt-out mechanisms listed above. However, we do not currently recognise or respond to browser-initiated DNT signals.

CONTACT US

If you have any questions about REVA CARE Ltd’s privacy practices, please contact us at info@revacare.co.uk or visit our website https://revacare.co.uk